Conflict Management

BSBATSIL503C - Manage conflict


BSBATSIL503C - Manage conflict Vision Colleges

According to HRZONE a definition of "Conflict Management":  Conflict management refers to techniques and ideas designed to reduce the negative effects of conflict and enhance the positive outcomes for all parties involved.  The techniques and ideas used depend on the type of conflict that needs managing – researchers differentiate between affective (relational) and substantive (performance, process or task-specific) conflict, as well as interorganisational conflict (between two or more businesses) and intraorganisational (conflict within organisations).  Conflict resolution can be an aim of conflict management but not all conflict management techniques or styles have conflict resolution as the ultimate target as it may not be feasible.  Models of conflict management are very varied – theories that came out of the 1970s and 1980s focused on the intentions of the parties involved in conflict as the key to moving towards positive outcomes.  (

That is not the only definition but I like and there are many other excellent quotes, but of course what is true in business is sadly true inthe church or any environment where there are people.  This subjet will help to address the issues of conflict management

Required skills

1.    communication, teamwork and negotiation skills to listen to differences of opinion and work cooperatively with other board members, management and staff of the organisation, members, community and key stakeholders
2.    culturally appropriate communication skills to relate to people from diverse backgrounds and with diverse abilities
3.    evaluation, decision-making and problem-solving skills to monitor and review information presented to the board and to develop conflict-resolution strategies

Required knowledge

1.   concept of community control of organisations and how it may impact on how conflict is resolved
2.   conflict resolution theories and strategies, including mediation strategies
3.   cultural context in which Aboriginal and Torres Strait Islander boards operate, including their role in upholding traditional and cultural values, and how that might impact on how conflict is resolved
4.   geographic, social, economic and political contexts in which particular organisations operate and how these may impact on how conflict is resolved

  • how equity and diversity principles might apply to the way conflict is resolved
  • organisational policies, procedures and code of conduct relevant to the conflict situation
  • potential causes of conflict that board members may need to address when undertaking board duties
  • professional support available to assist in conflict resolution
  • provisions of federal, state or territory legislation and funding body requirements that may impact on decisions made to resolve conflict
  • relevant protocols and cultural responsibilities that impact on how conflict is resolved
  • provisions of the constitution relevant to the conflict situation

 This subject is completed through the development of a thorough ministry skills portfolion and the completion of the complementary Vision subject: Conflict Management and Resolution

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